How will information be collected?
We will not collect any information about individuals except where it is specifically and knowingly provided. Information will be collected if:
– you enter personal information within the contact forms on our website
– you send us e-mail containing personal information
– you provide us with personal information during a telephone conversation
– you provide us with personal information using Social Media
– your employer sends us your personal information relating to a course booking
– we are sent personal information by a partner organisation or any other third party
How will information be used?
Personal information may be used to help us answer enquiries, administer courses and provide our services.
Clients who subscribe to our newsletter will receive occasional e-mails containing information relating to our services and features of interest. Within each e-mail users will be given the option to opt out of receiving future updates.
How will information be shared?
We may share personal information with third parties for the purposes of performing functions on our behalf. Examples of such functions including carrying out surveys, sending postal mail and e-mail, removing repetitious information from customer lists, analysing data, providing marketing assistance and providing customer service. If any such third party contractors receive personal information it will be adequate for them to perform their functions, but they will not be authorised to use it for any other purpose.
Client data may be exchanged with Skills Development Scotland for admin and audit purposes – this will only by applicable to clients who have been booked on courses by Skills Development Scotland (including Individual Training Account bookings).
Personal data can be sent internally to staff, contractor and partner organisations if the data is required for the administration or delivery of our services. Where applicable data shared will be encrypted with a secure password.
We will not sell personal data to any third party.
How will information be kept secured?
All personal data will be stored securely in our IT systems. Access to company IT systems will be protected by the use of strong passwords. No personal client data will be stored on staff laptops, memory sticks or portable devices. Filing cabinets containing personal client data will be kept securely locked when not in use. When filing cabinets and IT equipment are in use then access to work areas will be restricted to company personnel. If non-company personnel are present then staff will ensure that personal data is not displayed on screens or on desks.
How can I find out the data stored about me?
You can request a copy of the personal information that we store about you by e-mailing us at firstname.lastname@example.org or writing to us at EC-PC (Scotland) Limited, 39 Dee Street, Aberdeen, AB11 6DY, Scotland, United Kingdom. This request will be subject to an admin fee of £10 which must be paid in advance.
How can information be updated?
You can ask us to update your personal information at any time. We will ask you to check the data that we store about you during booking and/or induction procedures.
How long will information be kept?
Hard copies of information will be securely destroyed after 7 years. Data will remain within our IT systems for audit purposes.
How can information be deleted?
Personal data can be deleted by contacting us, provided the data is not required for audit purposes. Data will remain within our systems until removal has been requested. Obsolete data will be destroyed securely.
If you have any questions, please e-mail us at email@example.com or write to us at EC-PC (Scotland) Limited, 39 Dee Street, Aberdeen, AB11 6DY, Scotland, United Kingdom.